Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team.

This is a rewarding sales and relationship-focused role , supporting families to make key decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development .

About the Role

As a Family Service Advisor, you will:
Follow up allocated leads, book appointments and build relationships with families
Conduct personalised tours and present burial, cremation and memorial options
Guide families through products, services, pricing and agreements
Confidently close sales and work towards monthly targets
Maintain accurate CRM records and complete administration, invoicing and site research
Support funeral, burial and cremation services when required
Build connections within the local community and represent the organisation professionally

What We’re Looking For

We're looking for someone who is personable, empathetic and naturally relationship-focused , with the confidence to have commercial conversations.

You may come from a background in:




Sales or account management
Real estate or property
Insurance or phone-based sales
Funeral services
Retail or hospitality
Community services or education

You will also bring:
Strong communication and customer service skills
Confidence presenting and selling products or services
The ability to work towards and achieve sales targets
Excellent attention to detail and organisation
Comfort working with grief, loss and sensitive family circumstances
A current unrestricted driver's licence

Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key .

What's on Offer?
Market-competitive salary + uncapped monthly incentives
Warm, allocated leads — no cold calling
Structured training and buddy support
Monday to Friday, generally 8:30am–5:00pm
Rotating weekend and on-call coverage
The prospect to build meaningful relationships within the local community
Join an experienced and supportive team
Make a genuine difference to families during important moments in their lives
J-18808-Ljbffr

📌 Family Service Advisor City Of Gold Coast (Australia)
🏢 Mayday Recruitment Group
📍 Australia