Customer Solutions Specialist (AI & Data) Location: Australia (Remote)Industry: B2B SaaS | Product Data | AI | Retail Technology About TrustanaTrustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems.
Our platform helps customers clean, structure, and optimize large product catalogs so they can improve discovery, automation, and digital sales performance.
About the RoleWe're looking for someone who enjoys working at the intersection of customers, data, and AI tools.
This role sits between customer success, product, and solution design.
You will help customers structure their product data, experiment with AI workflows, and build practical use cases that show how clean data can unlock recent value, from better search and enrichment to automation and AI-driven content.
This is not a pure relationship management role.
Much of your time will be spent exploring customer datasets, testing workflows, building proof-of-concept solutions, and helping customers understand how their data can be used more effectively.
What You'll DoCustomer Onboarding & Data SetupSupport onboarding of customer product catalogs into the platformHelp map attributes, structure data, and identify gaps or inconsistenciesBuild simple proof-of-concept examples showing how AI and automation can improve catalog quality and search Customer Problem SolvingTroubleshoot issues related to data, workflows, and integrationsInvestigate root causes using APIs,



documentation, and datasets Internal CollaborationWork closely with product, engineering, and sales teamsShare customer insights to help improve product features and workflows Customer Value & GrowthHelp customers unlock more value from structured product dataIdentify opportunities to expand usage or support new initiatives What We're Looking For4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaSComfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV filesAble to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when neededCurious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processesStrong communication and problem-solving skills, able to explain technical concepts clearly to customers Bonus ExperienceProduct Information Management (PIM) platformsE-commerce or marketplace systemsRetail technology platformsWorking with large datasets or catalog data What You'll GetWork with real product datasets from global retailers and brandsExperiment with AI tools applied to real customer workflowsExposure to customers across Asia, Europe, and the AmericasOpportunity to grow into product, solutions, or strategy rolesA startup environment where you can help shape how customer solutions and onboarding evolve

📌 Customer Solutions Specialist (Ai & Data) (Bathurst)
🏢 Trustana Singaporeltd
📍 Bathurst