Role SummaryThe Service DesignSpecialist is responsible for designing, governing, transitioning, andcontinuously improving technology services within an Operations Technologyenvironment.
The role focuses on establishing service management frameworks,maintaining service catalogues, supporting commercial and governance processes,and ensuring services are effectively transitioned into operational support.CoreResponsibilitiesService DesignDesign and implement services for Operations Technology projects in alignment with ITIL standards.Develop service models, support structures, and operational processes for current and existing services.Ensure service designs meet operational and business requirements.Service CatalogueManagementMaintain and enhance the Operations Technology service catalogue.Manage service definitions, service offerings, and supporting documentation.Ensure service catalogue information remains accurate and current.Service GovernanceSupport governance processes related to service planning, delivery, and management.Contribute to the development and maintenance of service governance frameworks.Ensure services are delivered in accordance with established policies and standards.CommercialAnalysisSupport service scoping, costing,



and delivery activities.Conduct commercial analysis to support service design decisions and service opportunities.Evaluate service options from operational and financial perspectives.Service Transition& Lifecycle ManagementDevelop and manage processes for onboarding new services into operational environments.Support service transition activities and operational readiness requirements.Manage service discontinuation processes to ensure minimal business disruption.StakeholderEngagementCollaborate with service delivery teams and operational stakeholders.Support effective communication and coordination across service delivery groups.Build strong working relationships to promote service governance and operational effectiveness.Documentation& Continuous ImprovementMaintain service documentation under version and release management controls.Ensure documentation is accurate, approved, and up to date.Identify opportunities to improve service design, governance, and service management processes.Essential Skills& ExperienceService ManagementService DesignService TransitionService Lifecycle ManagementService Catalogue ManagementService GovernanceGovernance &CommercialGovernance; FrameworksGovernance ProcessesCommercial AnalysisService Costing and ScopingProcess & OperationsITIL-based Service ManagementProcess Development and ImprovementVersion and Release ManagementContinuous Service ImprovementStakeholderManagementStakeholder EngagementCross-functional CollaborationCommunication and Relationship ManagementQualificationsRelevant tertiary qualification in:Information TechnologyService ManagementRelated discipline

📌 Service Designer (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales