You will play a critical role in supporting customers and sales teams by providing timely communication, managing enquiries, maintaining pricing and customer data, and ensuring a high level of service delivery. As the key point of contact for many of our customers, you will help deliver exceptional service, accurate communication and seamless coordination across Sales, Supply Chain, Finance, Operations and Product Development.

Key responsibilities
Acting as the first point of contact for customer and consumer enquiries
Managing customer communications regarding orders, deliveries, stock availability and service matters
Providing sales administration support to Business Managers and the wider sales team
Maintaining customer records, product information and pricing data
Administering customer price lists and approved pricing changes
Coordinating with Supply Chain, Operations, Finance, Quality and Product Development teams
Supporting customer onboarding, product submissions and launch activities
Identifying opportunities to improve customer service processes and system efficiency

About you
Minimum 4 years' experience in customer service, sales support, account coordination, order management or a similar role
Experience within FMCG,



food manufacturing, retail, wholesale or distribution
Experience managing customer enquiries and customer communications
Experience using ERP, CRM or customer management systems
Strong administration, data management and attention to detail skills
Ability to work Australian Eastern business hours
Grocery, retail or foodservice customer experience (desirable)
Pricing administration or master data management experience (desirable)
Supply chain or order fulfilment knowledge (desirable)

About us
For over 40 years, Hellers has been producing quality food products enjoyed by consumers across Australia and Recent Zealand. Our success is built on outstanding people, strong customer relationships and a commitment to quality, innovation and service excellence.
Adaptable remote working options across VIC, NSW, QLD and SA
Support major grocery, retail and FMCG customers
Work with one of Australasia's leading food manufacturers
Collaborative and supportive team culture
Exposure across Sales, Supply Chain, Finance and Product Development
Ongoing career development and growth opportunities
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📌 Customer Services & Sales Executive Melbourne
🏢 Hellers Australia
📍 Melbourne