Titanium Caravans is seeking an experienced and highly organised Service Centre Manager to lead our Service Department. This is a critical leadership role responsible for delivering outstanding customer service, managing a busy service operation, overseeing parts and inventory, and leading a high-performing team.

We are looking for someone who thrives in a fast-paced and complex workplace, can think on their feet, solve problems quickly, and maintain exceptional attention to detail while balancing multiple priorities.

Key Responsibilities
Lead and develop the Service Centre team to deliver outstanding customer outcomes.
Ensure exceptional customer service standards are maintained at all times.
Manage service bookings, workflow planning, and job scheduling.
Oversee inventory and stock control to ensure parts availability and minimise downtime.
Monitor service performance, productivity, and quality standards.
Resolve customer concerns professionally and efficiently.
Drive process improvements to enhance service delivery and operational efficiency.
Maintain accurate records, reporting, and compliance requirements.
Foster a positive, accountable, and customer-focused team culture.

About You





You will be a robust leader with a genuine passion for customer service and operational excellence.
Proven experience managing a service, operations, or workshop environment. Caravan industry experience desirable
Exceptional customer service and relationship management skills.
Strong people leadership experience, including coaching, performance management, and team development.
Ability to make sound decisions quickly in a agile environment.
Experience managing stock, inventory, and resource allocation.
Outstanding organisational and time-management skills.
High-level problem-solving and conflict-resolution abilities.
Exceptional attention to detail with a commitment to accuracy.
Strong computer and administrative skills.

What Success Looks Like
Customers receive a premium service experience.
Service jobs are completed efficiently and accurately.
Stock levels are effectively managed and controlled.
The service team is engaged, productive, and accountable.
Operational targets and customer satisfaction measures are achieved.
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📌 Service Centre Manager Narangba
🏢 Titanium Caravans Pty
📍 Narangba