Intro Recruitment Solutions - Brisbane QLD

Hamilton | $85,000 + Super | Full time | ASAP Start

We are currently recruiting for a Customer Experience Consultant to join a growing residential construction business based in Hamilton.

This is a key role responsible for managing the customer journey once the Sales team secures a deposit, ensuring everything is organised, documented and handed over smoothly to the relevant internal teams.

The Role

You will take ownership of the process from deposit through to the next stage of the customer's journey, managing the administration, documentation and communication required along the way.

Key responsibilities
Manage the customer process once a deposit has been secured by the Sales team
Coordinate contracts, documentation and customer information
Manage all associated administration and follow-ups
Liaise with customers, Sales and internal construction teams
Ensure all information is accurate and processes are completed on time
Handle customer queries and provide a high level of service




Ensure a smooth handover from Sales into the next stage of the build process

About You

We are looking for someone who is highly organised, customer-focused and comfortable taking ownership of a process from start to finish.

Experience within residential construction, property, building, sales administration, contracts administration or customer experience will be highly regarded.
Highly organised with solid attention to detail
Confident communicating with customers and internal stakeholders
Comfortable managing multiple processes and deadlines
Proactive and able to take ownership of your workload
Customer-focused with a robust administrative skill set

What's on Offer
$85,000 + Super
Full-time permanent position
5 days per week in the Hamilton office
ASAP startOpportunity to join a growing residential construction business
Key role with ownership over the customer journey
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📌 Customer Service Consultant Brisbane City
🏢 Intro Recruitment Solutions
📍 Brisbane