City FM Australia is seeking a proactive Team Leader to drive a small-to-mid sized contact centre team in a rapid-paced environment. You will mentor staff, manage rosters and day-to-day workload, liaising with stakeholders to ensure service levels are met within shift patterns including out-of-hours support.
The role requires prior team leadership and customer service experience, robust communication skills, and a detail-oriented approach to achieve targets in a agile setting.
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📌 Hybrid Incident Desk Team Lead People & Performance City Of Monash
🏢 Colonial Group
📍 City of Monash
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