Our client provides industry-leading fibre optic products and services across the globe.
Founded in **** with a single fibre optic cable, they now manufacture over two thousand products, employ over 5,000 associates, and consistently generate annual sales in excess of a billion dollars in revenue.
Employing over 140 staff in Oceana, they have offices in each major capital city and operate two optical fibre manufacturing facilities, providing fibre optic solutions to the Service Provider, Hyperscale, Energy, Enterprise and Industrial markets.
As the Service Deliver Supervisor your role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving end-user help requests within established SLAs.Reporting to a consultative manager whose priority is to empower and develop, you will:Oversee technical support across the company in person or over the phone.
Triage IT support incidents, resolve and/or transfer to the appropriate group Effectively manage and improve Service Desk DeliveryHelp maintain and implement company standards, across ITEvaluate documented resolutions and analyse trends for ways to prevent future problemsAssist in software releases and roll-outs according to Change Management best practicesRecord, track and document the service desk request problem-solving processesAccess software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolutionPerform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups,



and configuring systems and applications.Install anti-virus software and ensure virus definitions are up-to-datePerform preventative maintenance, including checking and cleaning of servers, desktops, and peripheralsManage and develop third-party companies/partnerships such as CrossfuzeRequirementsTo be successful in this role you will present with:Tertiary Qualifications in the field of computer science or 5 -7 years experience as an IT GeneralistKnowledge of advanced computer hardwareNetwork experience to include Firewall, switch, routers and wirelessExperience with desktop and server operating systems, including Microsoft and LinuxApplication support experience with Microsoft suite of productsWorking knowledge of a range of remote administration and diagnostic utilities, including Microsoft SCCM and SCOMExperience working in an ITIL-driven workplace Excellent written and oral communication, and interpersonal skillsAbility to present ideas in user-friendly, business-friendly, and technical languageProven analytical, troubleshooting and problem-solving abilitiesExperience working in a team-oriented, collaborative environmentOverall, you will bring a strong background of business acumen and can foster positive relationships with a diverse range of people.
You're a self-motivated individual who thrives on making an impact that betters those around you.BenefitsTop-up Parental Leave payments for primary care provider Birthday Leave Up to five days paid study leave for professional development Up to five days paid Community Service leave

📌 Service Delivery Supervisor (Melbourne)
🏢 MYKEY PEOPLE
📍 Melbourne