At monday.com, we help teams get more work done.
We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you.
With over $1B in ARR, 250,000+ customers, and a global team, we're responsible about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.We are looking for a talented Renewal Manager who will engage with our customers throughout the year to ensure on-time renewals, cross-sell/upsell within the customer base, and focus on customer retention.You'll be a key and valued member of our Chief Revenue Officer Team (CRO) and join the global Renewals Team.The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.Please note that this role is on a hybrid work model in our Sydney office.
Drive and own the renewal processes in collaboration from reach out and negotiation to confirmationWork closely with the Customer Success, Finance, and Sales teams to retain customer contracts, mitigate risk, secure renewal and support the accounts' growth.Negotiate renewal terms to align with the customer and the company goalsMaintain a rolling 90-day renewal forecast by segment and/or territoryProactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).




Enhance the renewals process playbook to maximize account and ARR retentionHandle escalations relating to contract questions, negotiations, and requestsIdentify Process gaps to improve efficiencyWork closely with our Partners to maximize renewal potential 2+ years of relevant experience in a client-facing role ideally in SaaS companiesEffective communicator, strong interpersonal and collaboration skillsMotivated, driven and results-orientedStrong negotiation, presentation and closing skillsSelf-motivated, proactive, energetic team playerExperience within the following is an advantage:Proven experience with owning a renewal process E2EExperience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goalsReporting a rolling 90-day renewal forecast by segment and/or territoryProactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
Handling escalations relating to contract questions, negotiations, and requestsApproaches work with empathy and a creative, problem-solving mindsetWhat You'll GetCompetitive salary with tons of office and employee perksClear and achievable promotion pathwayExposure to enterprise-level sales cyclesA high-performance but supportive team environmentThe opportunity to build a meaningful SaaS career in a global organisationExcellent CBD office locationWork along-side industry leading monday.com workmatesIf you're ambitious, competitive, and looking to accelerate your sales career in one of the world's fastest-growing SaaS companies, we'd love to meet you.

📌 Renewal Manager (New South Wales)
🏢 monday.com
📍 New South Wales