Guest Service Manager City Of Gold Coast

Guest Service Manager City Of Gold Coast

11 Oct
|
Employer Sponsored Jobs
|
City of Gold Coast

11 Oct

Employer Sponsored Jobs

City of Gold Coast

JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.

The Chance

JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.

Key Responsibilities
Leadandoverseedailyfrontofficeoperationsandguestservicedelivery
Supervise,coachanddevelopthefrontofficeteam
Createapositiveandcollaborativeworkplaceculture
Handleguestfeedbackandresolveconcernsprofessionally
Ensureallfrontdeskproceduresarecompletedaccuratelyandefficiently




Deliverexceptionalcustomerserviceandexceedguestexpectations
Prepareandmanagestaffrostersandpayrollrequirements
Workcloselywithhousekeepingandmaintenancetomaintainpropertystandards
Ensurecompliancewithcompanypolicies,proceduresandservicestandards
SupporttheHotelManagerwithdailyoperationalresponsibilities
ManagehoteloperationsintheabsenceoftheHotelManager
Maintainhighstandardsofprofessionalismandguestsatisfaction

Requirements & Eligibility
PreviousexperienceasaDutyManager,ManageronDuty,AssistantManagerorsimilarleadershiprole
Experienceworkingwithina4-staror5-starhotelenvironment
Strongleadershipandteammanagementskills
Excellentcustomerserviceandguestrelationshipmanagementabilities
Strongcommunicationandinterpersonalskills
Abilitytoworkeffectivelyunderpressureinafast-pacedenvironment
Excellentorganisationalandtimemanagementskills
Professionalpresentationandpositiveattitude
Abilitytocollaboratewithmultipledepartments
Commitmenttodeliveringoutstandingguestexperiences

Special Instructions

Eligibleforvisasponsorshipifrequiredfortherole.

Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.
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📌 Guest Service Manager City Of Gold Coast
🏢 Employer Sponsored Jobs
📍 City of Gold Coast

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