We are actively seeking an experienced, reliable Customer Service Representative to join our team!
Our client is a well-known national company in the Plumbing Industry.
We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water PlumbingThe hours for the role will be 8:00am-16:30pm Monday to Friday This is a temp to perm position, APPLY NOW and reap the benefits!
Your duties will include:Lead Silver water customer service team as per company proceduresSchedule jobs in an efficient manner whilst balancing this objective against the customer's needsEnsure a minimum of 5 homes safety audits /inspections are booked weeklyAssigning accountabilities, planning, monitoring conversion rates, and appraising job results.Promote & enforce adherence to company policies and procedures by all team membersBe accountable for ensuring customer complaints are dealt with immediately and resolved within a time frameEnsure daily reports are submitted within agreed timeframesComplete analysis of reports to identify trends and potential problemsGreatly contribute to optimising output of the team to complete tasks, and perform in an efficient mannerTaking inbound jobs and converting enquiries to jobs for our service teamWorking closely with dispatch team to schedule technician to jobs within booking time framesMulti-tasking, being on the phone for most of the day, handling both inbound and outbound calls,



whilst attending to general administrative tasks.Making outbound calls for quote follows-ups and ensuring clients are satisfied with our serviceKeeping clients informed about when parts will arrive and setting expectations for a job installationMaintaining strong relationships with technicians, team members and clientsRequirementsThe Customer Service Administrator position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team.Call centre, administration ad hoc experience preferred (minimum 12 months)A confident bubbly attitude, as you will be the first point of contact for the companyThe necessary skills and knowledge to provide leadership in a service environmentA strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this positionMaintain a minimum conversation rate of *****% of total inbound callsMeet all objectives of the current job description as per guideline of duties aboveIf this sounds like you, don't delay APPLY NOW!!
BenefitsThis is a outstanding opportunity to join an innovative and growing companyFree on site parking available and accessible via public transport (Yennora station located 3 mins away from site)Flexibility with hours, ongoing training and development opportunitiesFrequent team building activitiesImmediate start available for the right candidateTemp to perm position - competitive salary and negotiable depending on experience

📌 Customer Service Representative (Sydney)
🏢 Essential Recruitment
📍 Sydney