Compliance Analyst (External Dispute Resolution)

About the Company

Our client is a high-growth fintech, founded in Australia and expanding worldwide, with the purpose to give people the freedom to own it!

Due to growth within the business, they are seeking a compliance analyst to join their external dispute resolution team on an inital three month contract.

About the Role

Your responsibilities will include, but not be limited to:
Manage customer disputes through conciliation and resolution, ensuring alignment with AFCA Rules and regulatory obligations.
Prepare transparent, balanced and well-structured submissions to AFCA
Support EDR reporting and governance by identifying trends, root causes, risk themes and customer impacts.
Acting as a key escalation point for complex matters.

Skills and Experience
5+ years experience in compliance, legal, dispute resolution or financial services
Exposure to AFCA
Solid analytical and problem-solving skills, with the ability to identify issues and contribute to practical improvements.

Perks
CBD location
Working in an innovative team where your ideas would be listened
Hybrid Work Arrangements
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📌 Compliance Analyst External Dispute Resolution Sydney
🏢 Sharp & Carter
📍 Sydney