Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role
As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
You’ll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing
Deliver exceptional customer service via phone and email
Build rapport and understand individual customer needs
Provide clear and accurate information about products and services
Resolve enquiries and identify prospects to improve customer experiences




Maintain accurate customer records across multiple systems
Work collaboratively within a supportive, high-performing team

About You

You’ll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you’ll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Solid verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?
$75,000 salary package + potential annual bonus
Hybrid working flexibility after training
Structured onboarding and comprehensive training
Ongoing coaching and professional development
Supportive and cooperative team culture
Genuine long-term career progression
Prospect to build specialist experience within private health insurance
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📌 Customer Service Specialist Sydney
🏢 Frog Recruitment
📍 Sydney