The Opportunity

We’re looking for an enthusiastic, organised Aftersales Support person to join our Myrtleford team and support customers across motorcycles, equipment, parts, accessories, servicing, and warranty.

With plans for a new showroom in Myrtleford, this is an exciting time to join the business and be part of our continued growth.

About the role

You’ll work closely with customers, the workshop, parts department, sales team, and suppliers to ensure our customers receive excellent after-sales support.

Your responsibilities will include:
Providing aftersales support for motorcycle and equipment customers
Assisting with service, warranty and product enquiries
Coordinating warranty claims with manufacturers and suppliers
Following up customers regarding repairs, parts and service progress
Ordering and tracking parts where required
Liaising with technicians, parts staff and sales staff
Maintaining accurate customer and warranty records
Helping resolve customer concerns in a qualified and practical manner
Supporting the day-to-day operation of the aftersales department

About you

We’re looking for someone who:
Has an interest in motorcycles, automotive, machinery or equipment
Enjoys dealing with customers and solving problems




Has solid communication and organisational skills
Can manage several priorities at once
Is confident using computers and administration systems
Works well as part of a busy team
Takes ownership and follows jobs through to completion

Previous experience in motorcycles, automotive, service advising, parts, warranty administration or a mechanical environment would be highly regarded.

Why join us?

This is a great opportunity to join a growing local business in Myrtleford and help shape its future.

You’ll enjoy:
A diverse role across motorcycles, equipment, parts and servicing
Being part of a growing business with plans for a future new showroom
A supportive team workplace
Ongoing product and industry knowledge
The opportunity to build a long-term career with us
Emloyee discounts and advantages across the Jacob Group of Companies

If you’re organised, customer-focused and enjoy motorcycles and equipment, we’d love to hear from you.

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📌 Service And Parts Support Myrtleford (Australia)
🏢 Jacob Group
📍 Australia