Customer Service Consultant (Call Centre) - Western Toyota

WESTERN TOYOTA at Guildford is one of Toyota'sLeading Dealerships and part of the Suttons Family group of dealerships established in 1948.

We are looking for an enthusiastic and motivated person to join our call centre team as a Customer Service Consultant .Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.

THE ROLE

Your main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overallcustomerretention.Some duties include
Inbound and outbound Service Calls answered and actioned accordingly
Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies
Supporting Dealer staff with retention
Develop strong support and relationships with Sales and Service teams
Finance program renewals
Carry out Sales to Service introductions
Ensure customerretention in service by providing regular service reminder calls
Ensure Toyota Exchange program customers are contacted
Work with recent, used and retention managers to co-ordinate valuation appointments

ABOUT YOU





Previous experience in a dealership environment - advantageous
Previous experience in a customer/guest/client focused role
Previous experience in a call centre - advantageous
People-orientated with the ability to build robust relationships with staff and customers
Qualified presentation and time management skills
Can-do attitudeand self driven
Intermediate skills/knowledge of Microsoft Office products

WHATS IN IT FOR YOU
Market competitive salary with weekly retainer, relevant to the experience
Great Working Team, Great Culture
Opportunity to be a part of Sydney’s most trusted automotive group.
Available Overtime and uniform provided
In office Parking
Corporate discounts including vehicle purchasing and servicing
$1000 incentive for successful staff referrals
A Wellbeing day, an additional paid day of leave per year.
Employee Assistance program providing confidential counselling

OUR CULTURE
A collaborative team environment that values excellence and is committed to customer care.
A friendly family culture where you will be given the chance to build lasting relationships.
Professional
Responsive
Dependable
Exceptional
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📌 Customer Service Consultant Call Centre Western Toyota City Of Canterbury Bankstown (Canterbury-Bankstown Council)
🏢 Suttons
📍 Canterbury-Bankstown Council