We are seeking a talented Customer Service Manager for one of our major telecommunication clients. Having a desire to build a pan-Asian organisation from its ground in Singapore, our client always makes every effort to provide consumers with one-of-a-kind mobile experiences and to make a difference in the global telco industry. If you share the same passion, continue reading to see if this is the perfect role for you!

Role: Customer Service Manager

You’re offered:
An exciting prospect to be a part of the digital disruption in telco industry
A great autonomy in managing your own portfolio
Exposure to the rapid-paced world of high-tech start-ups
Attractive compensation and perks package

You’re expected to:
Lead the team to improve Customer Experience & Satisfaction to ensure KPIs are always met
Set action plans to achieve continuous team growth
Train staffs along releases of new features, promotional campaigns and product improvements




Be the touchpoint for other departments such as Marketing, Operations and Product.
Contribute to the success of various projects

A potential candidate would need:
A passion for technology, disruptive models, organisational culture, and Customer Service
At least 5 years of experience in digital customer service (preferably)
Proven track record in process improvement such as CSAT
Ability to take ownership of the team growth
Ideally previous experience in Escalations, Queue Management and Roster Management
A sound knowledge of Customer Service KPIs, CRM and customer ticketing tools such as Zendesk and Zopim
Ability to fit in a fast-paced environment
Leadership skills to manage a team of 50 plus direct and indirect (including outsourced)

This advert was posted by CRIS.
J-18808-Ljbffr

📌 Customer Service Manager Sydney
🏢 EBR Ever Better Recruitment
📍 Sydney