• Answer incoming patient and referral calls in a warm, professional and compassionate manner.
• Respond to general enquiries about appointments, referrals, fees and practice processes.
• Ensure patients feel heard, supported and well looked after from their first contact with the practice.
• Respond to patient and referrer emails promptly and professionally.
• Set up recent patient profiles and maintain accurate information in Halaxy.
• Assist with bookings, referrals and general administrative tasks.
• Communicate closely with other administration team members to ensure smooth follow-up and continuity.
• Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately.
• Complete email and administrative work during quieter periods between calls.
• Maintain strict patient confidentiality and privacy at all times.
📌 Remote Medical Receptionist/Administrative Assistant For A Consultant Psychiatrist In Australia (Hom (New South Wales)
🏢 Virtual Coworker
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.