DescriptionWe're Civica and we make software that helps deliver critical services for citizens all around the world.
From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve.
If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you.
We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as a Customer Support Analyst – Level 2 at CivicaThis role is central to delivering high-quality support to customers using Civica's Carelink software solutions within the health and community care sector.
The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability.
It combines customer engagement, problem-solving, and system support,



contributing directly to the reliability and effectiveness of solutions used to deliver essential services.RequirementsWhat you will need to be successful in this roleDemonstrated experience delivering customer service within an IT or software support environmentStrong ability to troubleshoot and resolve technical issues in a structured and methodical mannerExperience managing multiple support requests while maintaining quality and accuracyAbility to prioritise workload effectively and escalate issues appropriatelyProven capability to work both independently and collaboratively within a team environmentExperience engaging with customers to understand requirements and support software-based solutionsWorking knowledge of software applications within enterprise or large organisational settingsStrong written and verbal communication skills, including the ability to explain technical concepts clearlyExperience maintaining accurate documentation, including knowledge base articles and support logsAbility to maintain up-to-date product knowledge and apply it to customer support scenariosProfessional and customer-focused approach in all interactionsExposure to QA processes or contributing to product/service quality improvements Nice to haveIT-related qualificationsExperience with Carelink+ or similar health/community care softwareKnowledge of SQL query writingExperience with Citrix environmentsExperience with Crystal ReportsFamiliarity with Windows operating systems in networked environments and Microsoft OfficeBenefitsWhy you'll love working with usWe know that when our people are happy, they will work better and have greater work satisfaction.
Here's what you can expect:We're all different - and we love this about us.We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - Adaptable work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special Do you see yourself in this role?
If so, then we would love to hear from you.We are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

📌 Customer Support Analyst - Level 2 - Carelink (Tasmania)
🏢 Civica UK
📍 Tasmania