Work from home as your base, not a desk in an office.
Finish at five and stay finished.
Take a problem from the first phone call through to a proper resolution, and be the one who closes it.If that's the role you've been looking for, read on.About IT WizardsIT Wizards is an established Queensland managed service provider looking after a long-standing base of clients across a broad range of industries.
Our clients stay with us for years because we know their environments properly and we answer the phone.We're growing, and we're looking for an engineer to grow with us.About the roleYou'll take ownership of client environments end to end — diagnose it, fix it, close it.
No ticket ping-pong, no handing work up a ladder, no sitting in a queue waiting for permission to think.Alongside day-to-day support you'll be involved in real project work: tenant migrations, network upgrades, server builds, security uplift and new client onboarding.This role is primarily work from home.
Client site visits happen when the work genuinely calls for it — either on your own or alongside the director — so you'll need to be comfortable in front of clients and happy to get in the car when required.Working arrangements9:00am to 5:00pm, Monday to FridayNo after-hours on-call roster.
No weekend work.
Anything outside business hours is handled by the director — not passed to you, not shared on a roster, not "occasionally" expected.Primarily work from home, with client site visits as requiredWhat you'll be working acrossMicrosoft 365 — Exchange Online, SharePoint, OneDrive, Entra ID, Intune, licensing,



security and compliance settingsPCs and Macs — Windows ***** and macOS endpointsNetworking — switching, VLANs, routing, firewalls, VPNs and Wi‐FiEndpoint security, patching and RMMBackup and disaster recoveryProject work — migrations, hardware refreshes, network upgrades, site rollouts and client onboardingDocumentation that's actually kept currentOur stack includes NinjaOne, Bitdefender, UniFi/Ubiquiti and Microsoft 365.
You won't need to know every platform on day one — strong fundamentals and good troubleshooting instincts matter far more than a matching tool list.What we're looking forMinimum 3 years working for a managed service provider.
Not internal IT, not a help desk — MSP.
This one isn't negotiable.Based in Greater Brisbane or within comfortable driving distance.
You'll work from home, but you need to be able to reach client sites - we can't consider applicants based interstate or in regional Queensland.Robust Microsoft 365 tenant administration, hands‐on and unsupervisedSolid Windows Server and networking fundamentals — you understand why things break,



not just which button usually fixes itComfortable supporting both Windows and macOS end users — a number of our clients run MacsThe ability to work independently and manage your own day.
Working from home means nobody is looking over your shoulder, which cuts both waysClear communication with clients, from reception staff through to business ownersCurrent Australian driver's licence and your own reliable vehicleFull Australian working rights (citizen or permanent resident) — we can't offer visa sponsorshipWillingness to undergo a pre‐employment police checkNice to have — we'll train the right personBitdefender GravityZone or comparable endpoint securityIT documentation platforms such as IT Glue or HuduPowerShell scripting and automationConfiguring and managing AI platforms and agents — Microsoft Copilot, Copilot Studio or similar tooling deployed into client environmentsCertifications are welcome but not required.
We care about what you can actually do.What's on offerHome based — your day starts at your desk at home, with client site visits as the work requiresA full hardware kit provided — laptop, dock, monitors and whatever else you need to work properly.
Not a laptop and a shrug.Kilometre reimbursement or a fuel card for client travelTraining provided and certification costs paidComplimentary Snap Fitness membership — usable at any Snap club, anywhere in the worldGenuine variety — support, projects, networks, servers, cloud and security, rather than one narrow laneDirect access to the decision-maker.
Your ideas about how things should be done get heard, not filtered through three layers of management
#J-*****-Ljbffr

📌 Level 2 Msp It Engineer (Sydney)
🏢 IT Wizards Australia
📍 Sydney