Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team.
The successful candidate will be responsible for ensuring our customers are satisfied with our products and services, and will work closely with our sales and support teams to ensure customer retention and growth.Responsibilities:
Build and maintain strong relationships with customers, acting as their primary point of contact
Understand customer needs and goals, and work with internal teams to ensure those needs are met
Develop and execute customer success plans, including onboarding, training, and ongoing support
Monitor customer usage and engagement, and proactively identify opportunities for upselling and cross-selling




Collaborate with sales and marketing teams to develop customer advocacy programs and case studies
Act as a customer advocate within the company, providing feedback and insights to improve our products and services
Qualifications:
Bachelor's degree in business, marketing, or a related field
3+ years of experience in customer success or account management
Robust communication and interpersonal skills, with the ability to build rapport with customers and internal teams
Proven track record of driving customer retention and growth
Experience working with SaaS products and services is a plus

📌 Customer Success Manager (Sydney)
🏢 Ben Rasa's Demo Org
📍 Sydney