Commonwealth Superannuation Corporation – Sydney NSW6d ago , from Commonwealth Superannuation CorporationTraining:Full-time attendance required up to 2 weeks (online)Location:We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to applyHours: Work patterns will vary from week to week, making it ideal for someone seeking flexibilityAbout the roleAt CSC, we support current and former Australian Government and Defence employees through some of life's most important moments.
As a Customer Engagement Assistant, you'll help deliver a positive and skilled experience for our customers by providing timely support across phone and email channels.You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance.
Whetherit'sa question about their balance, a benefit, or insurance,you'llbe there to support them with empathy,confidenceand clarity.Whatyou'lldoRespond to inbound customer calls and emails with professionalism and careProcess routine updates to customer recordsIssue standard customer documents and correspondenceAssist customers with website access and general enquiriesMaintain accurate records of customer interactionsWork collaboratively to meet team service standards and deadlinesContribute to a positive,



customer-focused team cultureWhatwe'relooking forExperience in a customer-facing roleEmpathetic,calmand confident communicatorQuick thinker who's comfortable learning new systems and processesUnderstanding of privacy,complianceand professional standardsThis is a casual opportunity offering flexible hours.
The successful candidate will work on an as-needed basis, with hours varying depending on operational requirements.
We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possibleJoin a culture that supports and encourages a diverse and inclusive workforce, where our goal is to bea great placeto work, ensuring all people feel valued,respectedand supportedWhatyou'llget in return - A career whereyou'llbelongAt CSC,we'recommitted to more than super —we'recommitted to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.Our gender equality strategy is more than a promise —it'sa plan.We'reactively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.We'reproud to be an equal opportunity employer — and proud of the progresswe'remaking.Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits:about-csc/careers
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📌 Customer Engagement Assistant (Sydney)
🏢 Commonwealth Superannuation
📍 Sydney