This is a casual, day-work position with no guaranteed number of hours. Hours will vary depending on business requirements, guest arrivals and bookings. You will be the first point of contact for guests, helping to ensure they have a smooth and enjoyable stay.

Key responsibilities
Welcoming guests and completing check-ins and check-outs
Providing guests with information about their accommodation and the local area
Handling guest enquiries and requests in a friendly and qualified manner
Responding to guest enquiries by phone and email
Taking and managing reservation bookings by phone and email
Assisting guests with booking changes, extensions and general enquiries
Processing payments and completing relevant booking and check-in documentation
Communicating with guests before, during and after their stay




Liaising with cleaners, maintenance staff and property managers regarding guest requirements
Following up on guest issues and helping to resolve problems promptly

About you
Excellent communication and customer service skills
Friendly, approachable and professional
Confident communicating by phone and email
Valuable computer and organisational skills
Reliable, adaptable and able to work independently
Able to remain calm and helpful when dealing with guest requests or issues
Previous reception, hospitality, accommodation or holiday letting experience required
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📌 Casual Receptionist Cairns Regional
🏢 Southern Cross Atrium Apartments
📍 Cairns Regional