Customer Service Representative - Banking

We are a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands. More importantly, we are a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

Key responsibilities
Answer inbound customer calls (no sales)
Help with customer's banking related queries including fraud, dispute, credit card and business banking
Use multiple systems to find solutions
Provide accurate and qualified support

About you
Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)
Positive attitude and willingness to learn




Must have Australian work rights
Must be willing to undergo background checks, including Police checks
No sales – 100% customer service
Penalty rates for week-end work, public holidays or overnight work
Paid birthday off (conditions apply)
Additional annual leave
Monthly performance bonuses ($300 to $500 per month)
Career progression prospects
Supportive team environment
Ongoing coaching and support
Employee discounts & perks

Training & Support

We set you up for success from day one:
Ongoing coaching and support
Full time availability required during training
Must have Australian work rights
Background check (including police check) required
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📌 Customer Service Representative Banking Melbourne
🏢 Foundever
📍 Melbourne