Medical Insurance Group Australia - Sydney CBD NSWFor more than 125 years, Miga has supported healthcare professionals across Australia with trusted medical indemnity insurance and expert guidance to help them practise with confidence.Elevate your career with MigaFor more than 125 years, Miga has supported healthcare professionals across Australia with trusted medical indemnity insurance and expert guidance to help them practise with confidence.The OpportunityWe are seeking a proactive and customer-focused Insurance Operations Advisor to join our Growth & Acquisition team based in New South Wales.This is an exciting prospect for an insurance, sales operations or customer service professional who enjoys building relationships, supporting business growth and delivering outstanding customer experiences.Reporting to the National Manager - Growth Operations, you will play a key role in supporting national new business acquisition, retention and growth initiatives across Miga's medical insurance segments.
You will be responsible for responding to enquiries, converting leads into opportunities and policies, supporting outbound campaigns, and ensuring a seamless onboarding experience for prospective members and clients.Working closely with Business Development Advisors, Underwriting and other internal stakeholders, you will help drive growth outcomes while ensuring all interactions are delivered professionally, efficiently and in accordance with compliance and underwriting requirements.Key Responsibilities include but are not limited to:Respond to inbound enquiries across phone, email, web and campaign channels within agreed service standardsIssue quotes, conduct follow-up activities and assist in converting enquiries into policies and membershipsSupport outbound calling campaigns to follow up leads, quotes and nurtured opportunitiesProvide accurate information regarding policy coverage, exclusions,



conditions and member benefitsLiaise with customers, Underwriting and internal stakeholders to support a smooth onboarding experienceIdentify non-standard risks and facilitate referral to Underwriting when requiredMaintain accurate customer, lead and prospect records within Salesforce and related systemsMonitor customer progression through the lead, quote and application lifecycleSupport student, intern and hospital doctor engagement activities and eventsAssist with reporting, sales operations and continuous improvement initiativesIdentify workflow inefficiencies and contribute to process improvement opportunitiesProvide operational and administrative support to the broader Growth & Acquisition teamWhat we're looking forSuccess in this role comes from strong customer service skills, attention to detail, commercial awareness and the ability to build trusted relationships with a wide range of stakeholders.We're seeking someone who brings:Experience in insurance, financial services, sales operations, customer service or a similar roleProven ability to manage customer enquiries and follow-up activities in a fast-paced environmentExperience converting enquiries into successful outcomes through proactive relationship managementStrong administrative and organisational skills with excellent attention to detailExperience using CRM platforms such as Salesforce or similar systemsStrong verbal and written communication skillsAbility to work independently while contributing positively to a collaborative team environmentStrong problem-solving skills and a customer-focused approachDemonstrated ability to prioritise workloads and manage competing deadlinesCommitment to delivering high-quality service and maintaining compliance standardsDesirable:Experience within general insurance, skilled indemnity or medical indemnity insuranceUnderstanding of underwriting processes and insurance productsExperience supporting lead generation campaigns, business development initiatives or eventsExperience working within a regulated environmentANZIIF qualifications or industry accreditationQualifications:Hold and maintain Tier 2 education requirements in accordance with ASIC PS146Tier 1 qualifications highly regardedThe benefit to you:When you join Miga, you become part of a supportive, values-driven organisation that invests in your wellbeing, growth, and long-term success.
We offer a range of benefits designed to help you thrive both professionally and personally, including:Competitive remuneration, plus an additional 1.5% super contributionSalary continuance insurance (income protection)Free travel insuranceWellness leave and other wellbeing initiativesAccess to a confidential Employee Assistance Program (EAP)Paid parental leave - 12 weeks for primary caregivers and 3 weeks for secondary caregiversProfessional development opportunities to support long-term career growthFlexible work arrangements to help you balance work and lifeIf you're seeking a role where you can make meaningful impact while enjoying genuine support and flexibility, we'd love to hear from you.Miga is an Equal Opportunity Employer committed to fostering a diverse, inclusive and safe workplace.
We welcome applicants from all backgrounds and experiences and value the perspectives they bring to our organisation.
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📌 Insurance Operations Advisor (Sydney)
🏢 Medical Insurance Group Australia
📍 Sydney