Customer service officer (hybrid / adaptable work)

We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

About the role

We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.

Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.

This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.

Key responsibilities
Respond to customer enquiries through Zendesk (email and online tickets)




Investigate and resolve customer issues promptly and accurately
Escalate complex matters to senior staff where required
Maintain accurate records of interactions and outcomes
Support the wider team with administrative and customer-facing tasks

What we’re looking for
Previous customer service experience (contact centre, online support, or retail welcome)
Robust written and verbal communication skills
Ability to learn new systems quickly – Zendesk experience is a plus
Empathy, patience, and a professional manner when handling enquiries
Attention to detail and good organisational skills
Ability to work independently and as part of a team
Flexibility and reliability

What we offer
Initial in-person training in Chatswood NSW
Versatile working arrangements – hybrid or remote options after training
Be part of an international business with operations in 20+ countries
Supportive team culture with ongoing guidance
Competitive hourly rate or salary, depending on experience
Opportunity to work full-time or casual/part time to suit your circumstances
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📌 Customer Service Officer Hybrid / Flexible Work City Of Willoughby (Willoughby City Council)
🏢 seek.com.au
📍 Willoughby City Council