• Provide end-to-end support for Getty Images' Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale• Support the pre-sales discovery process and provide subject matter expertise to drive current business opportunities and help sales teams close new Custom business• Support customers post-sale, including onboarding and familiarizing them with the proprietary platform• Manage conversations around creative briefs• Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning• Collaborate with Creative content and production teams on brief execution and logistics• Liaise between Creative/production teams and clients• Work with enterprise sales, legal, and finance teams using company systems and processes to support service deliveryRequirementsBusiness-proficiency fluency in Japanese and English is requiredExperience in account management, customer success,



or subject matter expert rolesStrong customer service and communication skillsAbility to build and maintain internal and external relationshipsExcellent organizational skillsAbility to manage multiple short- and long-term tasksExperience managing projects and delivery expectations under tight deadlinesProficient to advanced computer literacyProficiency with Microsoft Office toolsSalesforce proficiency preferredCore CompetenciesDemonstrates expertise in account management and customer success, with a strong focus on relationship building and project management.
Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.Highest-signal resume keywordsAccount ManagementCustomer SuccessProject ManagementBilingual Proficiency in Japanese and EnglishSalesforce ProficiencyATS Optimization KeywordsHard SkillsProject ManagementCustomer SuccessAccount ManagementComputer LiteracyMicrosoft Office ProficiencySoft SkillsStrong Communication SkillsExcellent Organizational SkillsRelationship BuildingIndustry KeywordsCreative BriefsClient SatisfactionService DeliveryPre-Sales DiscoveryCrowd-Sourced ContentTools & TechnologiesSalesforceMicrosoft Office
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📌 Bilingual Customer Success & Projects Lead, Custom Content (Sydney)
🏢 Jobtailor
📍 Sydney