Established in ****, Current York Cakes is a leading dessert and savoury manufacturer and wholesaler.
We proudly bake, finish, and supply our diverse range of products to cafés and homes across Greater Sydney, the ACT, and the Hunter and Illawarra regions.We're currently seeking an enthusiastic and reliable Customer Service & Admin Assistant to join our small, friendly team at Head Office.
Our Head Office manages enquiries, orders and deliveries across several brands including New York Cakes, Patisserie New York and Oatley Village Pies.
This position plays a key role in supporting our daily operations and providing vital assistance to our sales, management, and factory teams.About the RoleThis is a casual, ongoing role working 2–3 days per week:Daily Hours: 9:30am – approx.
4:30pm/5:30pm - some flexibiityMiranda location with street parkingYou'll be working alongside 1–2 admin team members and handling a variety of administration and customer service tasks.
The role is ideal for someone friendly, proactive, and detail-oriented who enjoys working both independently and as part of a small team.Key ResponsibilitiesProvide excellent customer service over the phone for orders and enquiriesAccurately process daily orders received via phone and emailAdhere to daily deadlines and daily recurring tasks and proceduresEnter and maintain data using the company's internal software systemMake daily follow-up calls and reminders to clientsMaintain and update customer records, contact details,



payment methods.Assist with inventory data entry and processingManage any customer enquiriesPrepare accessories and items for deliveryMonitor deliveries and coordinate dispatchTraining will be provided.About YouWe're looking for a motivated team player with a strong work ethic and a positive, can-do, friendly attitude that can learn our systems and processes quickly.
The ideal candidate will have:Previous experience in a similar admin or customer service role (hospitality/manufacturing industry experience preferred)Excellent verbal and written communication skillsA warm and professional phone and email mannerStrong attention to detail and accuracyGreat time management and organisational skillsAbility to prioritise and solve problems independently and in a calm, confident mannerConfidence using technology, software and learning new systemsTeam-oriented mindset, but able to work independentlyPassion for food, desserts, and excellent serviceWhy Join Us?
Be part of a stable and growing local family business of 30+ yearsFlexible role to suit your lifestyleBe part of a supportive and friendly teamHow to ApplyIf this sounds like the perfect fit for you, we'd love to hear from you!
Please click Apply and include:Your ResumeA Cover Letter introducing yourself and telling us why you are applying for this role.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service & Admin – Office Based (Sydney)
🏢 New York Cakes
📍 Sydney