Job Description

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Job Title: Retail Sales Assistant

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Job Summary:

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We are seeking a highly motivated and customer-oriented Retail Sales Assistant to join our team at our retail store in West Mackay, Queensland. The successful candidate will have a solid background in retail customer service, with preferred experience in pumping and irrigation products.

As a Retail Sales Assistant, you will be responsible for providing excellent customer service, assisting customers with their product inquiries, and driving sales to achieve targets.

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Skills:

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Excellent communication and interpersonal skills

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Robust customer service orientation

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Knowledge of pumping and irrigation products (preferred)

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Ability to work effectively as part of a team

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Positive organizational skills

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Basic computer literacy

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Responsibilities:

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Greet customers as they enter the store and provide assistance when needed.

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Understand customers’ needs and recommend suitable pumping and irrigation products based on their requirements.

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Provide product information, specifications, pricing details, and answer any related questions.

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Process sales transactions accurately using the point-of-sale (POS) system.

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Maintain an organized display area by restocking shelves, arranging merchandise neatly, and ensuring product availability.

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Assist in inventory management by conducting regular stock checks and reporting any discrepancies to the supervisor.

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Handle customer complaints or concerns promptly by listening attentively, addressing issues professionally, or escalating them as necessary.

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Collaborate with colleagues to achieve sales targets while maintaining high levels of customer satisfaction.

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Stay up-to-date with industry trends related to pumping and irrigation products through ongoing training or self-study.

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Qualifications:

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Previous experience in a similar role within the retail industry is required.

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Proven track record of delivering exceptional retail customer service is essential.

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Ideally has experience working with pumping and irrigation products; knowledge of different brands/models would be an advantage but not mandatory.

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📌 Retail Sales Assistant Mackay
🏢 NQ Water Services Pty
📍 Mackay