Job Description

Summary:

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Are you a creative and extroverted individual with a passion for providing exceptional customer service?

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We are looking for a Customer Service Representative and Receptionist to join our agile team at our busy orthodontic practice.

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The ideal candidate will be the first point of contact for our practice and will provide administrative support across the organization.

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Responsibilities:

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Deliver outstanding customer service to patients in person, via phone, and through digital communication channels.

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Manage all aspects of the patient journey, from initial contact to post-treatment follow-up.

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Oversee appointment scheduling, ensuring smooth coordination between patients and practitioners.

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Administer patient records, ensuring all information is accurate, confidential, and up to date.

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Support patients with health fund queries, consent forms, treatment plans, and payment processing.

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Assist with patient queries, ensuring they are well-informed and supported throughout their experience with our practice.

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Represent our practice in social media channels.

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Qualifications:

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Proven experience in customer service, demonstrating excellent communication skills and a qualified, friendly demeanor.

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Strong administrative skills, with the ability to manage patient information, schedules, and documentation efficiently.

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Ability to navigate the full patient journey, ensuring all aspects from appointment scheduling to post-treatment care are handled smoothly.

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High attention to detail, with an ability to handle multiple tasks simultaneously in a fast-paced environment.

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How to Apply: If you thrive in a fast paced environment and are ready to bring your energy, enthusiasm, and customer service expertise to our team, we want to hear from you!

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Please send your resume and a cover letter outlining your suitability for the role to

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Don't miss this prospect to be part of our dynamic team and help create smiles every day!

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📌 Receptionist Sydney
🏢 Harris Orthodontics
📍 Sydney