Job Description
National Service Manager | Cyklop Packaging (NSW or VIC)
About the Business
Cyklop Packaging is a well-established supplier of industrial packaging consumables and equipment across Australia.
With a strong footprint in strapping, stretch wrap, tape and related equipment, the business services both resellers and end-users across multiple states.
The Opportunity
We are seeking a commercially astute National Service Manager to oversee equipment installation, maintenance, and technical support across the business.
This role is critical in ensuring service reliability, customer satisfaction, and the growth of service and consumables revenue.
You'll lead a small, high-impact team and set national service standards while driving operational and commercial excellence.
Key Responsibilities
Lead and coordinate all service technicians nationally
Oversee installations, preventative maintenance,



and breakdown response
Standardise installation and commissioning processes
Develop training programs and maintain technical documentation
Support capital equipment sales with technical expertise
Implement preventative maintenance contracts and drive service revenue
Monitor technician productivity and service profitability
About You
Technical background in industrial equipment
Experience leading multi-site service teams
Strong organisational and coordination skills
Commercially minded with a focus on service margins and cost recovery
Why Join Us?
Lead a small but impactful national team
Play a key role in service excellence and revenue growth
Work with a growing, creative packaging business

📌 National Service Manager (Melbourne)
🏢 KG Talent
📍 Melbourne