Title: CPT-***** Customer Service Virtual AssistantIndependent Contractor — CPT-***** Customer Service Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.A satellite services company is seeking a reliable and customer-focused Customer Service Virtual Assistant to provide phone, email, and administrative support to its customers.The VA will be responsible for handling inbound customer calls, assisting with inquiries, providing information regarding billing and service timelines, supporting activation and deactivation requests, handling login-related concerns, and completing callbacks when necessary.The role will also involve updating the company's CRM through accurate data entry and providing professional customer care throughout each interaction.The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to remain patient and professional when assisting customers with questions or service-related concerns.
Previous telecommunications, satellite, cable, internet, or similar customer service experience is strongly preferred.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Customer Service & Phone SupportAnswer inbound customer calls professionally and efficientlyAssist customers with general inquiries and service-related concernsProvide accurate information regarding billing, service timelines, and account-related mattersProvide clear explanations and guidance based on established company proceduresHandle customer concerns with patience, professionalism, and empathyProvide a positive customer experience throughout each interactionIdentify issues that require escalation and provide the appropriate support or next stepsActivations,



Deactivations & Account SupportAssist customers with activation and deactivation requestsFollow established procedures for processing service changesProvide customers with information regarding activation/deactivation timelines and requirementsAssist with login and account-access queriesDocument customer concerns and actions takenEscalate technical or account issues when they fall outside the VA's scopeFollow up on escalated concerns when requiredCallbacks & Email SupportMake outbound callbacks to customers when necessaryFollow up on unresolved inquiries and previously discussed concernsRespond to customer emails when requiredEnsure email responses are explicit, professional, and aligned with company guidelinesMaintain timely follow-up on pending customer concernsDocument relevant phone and email interactionsCRM & Administrative SupportUpdate and maintain customer information in the CRMPerform accurate data entry and record updatesLog customer interactions, inquiries, and outcomesMaintain organized and up-to-date customer recordsEnsure all required information is properly documentedAssist with other routine administrative and customer service tasks as neededEach engagement is based on a defined scope of work and is governed by an independent contractor agreement.
Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client's requirements:Customer service or call center experience requiredInbound call-handling experience requiredStrong spoken and written English requiredCRM/data-entry experience requiredExperience handling billing or account-related inquiries preferredExperience processing service activations and/or deactivations preferredTelecommunications customer service experience strongly preferredSatellite, cable, internet, wireless, or similar industry experience is a strong advantageExperience handling customer escalations preferredEmail-based customer support experience preferredHubSpot experience is a significant advantageIDEAL CANDIDATE PROFILECustomer-focused, patient,



and professionalExcellent spoken and written EnglishComfortable handling a high volume of customer inquiriesStrong phone communication and active listening skillsAble to explain billing, account, and service information clearlyDetail-oriented with accurate data-entry skillsOrganized and reliable with strong follow-throughComfortable handling both phone and email communicationAble to identify when an issue needs to be escalatedComfortable learning and following established processesAble to maintain professionalism when dealing with frustrated or concerned customersPrevious telecommunications or telecom customer service experience is strongly preferredExperience in satellite, cable, internet, wireless, or other communications-related industries is a plusAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED3CX Phone Dialer — Provided by clientHubSpot — Nice to have / significant advantageCRM / Customer Management SystemsEmail PlatformsBasic Data Entry ToolsWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: 12:00 PM — 9:00 PM ESTNote: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above.
However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW.
Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced LevelContracted Hours per Week: 40 hours/weekDaily Working Time: 12:00 PM — 9:00 PM ESTScheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: EnglishACCENT PREFERENCE: Minimal/Neutral to NoneREGION PREFERENCES: PhilippinesWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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📌 Cpt-11586 Customer Service Virtual Assistant (Sydney)
🏢 20four7VA
📍 Sydney