OverviewDesktop Engineer contract position for a leading retail brand.
Provide Level 1 and some Level 2 support across MS/Windows technologies and environments.
Support hardware and software over phone, email, and face-to-face.ResponsibilitiesParticipate in technology department projects and diagnose issues in the network and desktop environment under IT Management direction.Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.Install, configure, and repair standard desktop configuration images on laptops/desktops.Administer desktop computer support including hardware and software installation and configuration.Provide day-to-day desktop support, hardware/software installation and troubleshooting.Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.Use remote desktop tools to monitor, shadow,



and troubleshoot issues with field devices.Perform remote and off-site support for various clients to provide network, desktop, and phone support.QualificationsIdeally graduated with an IT degree/diploma/certificateExperience providing Level 1 and 2 support and working in a small teamExperience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)Solid work ethic, communication skills, and willingness to learnProactive attitude with accountability and a desire to progress in your careerJob DetailsEmployment type: ContractLocation: Thornleigh, SydneyHours: 5 days in the officePay: up to $45/hr inc superDuration: 3 months with extension potentialIndustry: IT Services and Retail (enterprise client)Experience with POS terminals is highly regarded.
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📌 Desktop Engineer (Sydney)
🏢 W Solutions
📍 Sydney