Job Description
Ticketmaster's Fan Support Operations team seeks an Operational Response Manager to oversee RPA-driven workflows across digital and non-digital channels.
You will own improvements, automate processes, and champion data-informed decisions to elevate fan experiences around events.
Lead cross-functional efforts, provide real-time performance reporting, and partner with technical teams to implement recent procedures while maintaining CSAT and FCR targets.
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📌 Fan Support Operations & Automation Lead (Melbourne)
🏢 Venta De Boletos Por Computadora, S.A. De
📍 Melbourne
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