Job Description
Service Desk Engineer (Level 1)
South Melbourne Hybrid (3 Days Office) $67k - $72k incl of super with some flexibility
Looking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider?
An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction.
This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies.
You'll be joining a business with a strong culture, supportive leadership, and genuine opportunities to learn from experienced engineers.
What You Will Be Doing
Providing Level 1 technical support to a broad range of clients
Troubleshooting Microsoft technologies and user issues
Managing and responding to service desk tickets
Supporting Intune and Microsoft environments
Monitoring alerts and assisting with cybersecurity related activities
Resolving hardware, software, printer, and connectivity issues
Performing break-fix support and system troubleshooting
Supporting clients both remotely and occasionally onsite
Participating in an on-call roster for critical system outages
Technologies and Tools
Microsoft Technologies
Microsoft Intune
ConnectWise
IT Glue
Kaseya Remote Support Tools
Cybersecurity monitoring and alert management
About You
1.5+ years' experience in a Service Desk, Help Desk,



or IT Support role
Previous MSP experience highly regarded
Robust customer service and communication skills
Exposure to Microsoft environments and Intune
Understanding of networking, desktop support, and troubleshooting
Some exposure to cybersecurity concepts and alert monitoring
Current driver's licence required
Ability to travel to client sites when required
What's on Offer
$60,000 to $70,000 + Super
Additional on-call allowance
Hybrid working arrangement, 3 days in the office
Free onsite parking
South Melbourne location
Exposure to a variety of industries and technologies
Supportive manager and collaborative team culture
Opportunity to develop your technical skills and progress your career
If you enjoy working in a fast-paced MSP environment and want to be part of a business that genuinely invests in its people, we would love to hear from you.
Australian Citizenship or Permanent Residency is preferred.
Apply now or contact Nick Reddy for a confidential discussion.
Keyword Search
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PeoplebankandLeaders ITare committed to creating a diverse and inclusive workplace where everyone belongs.
We welcome applications from people of all backgrounds, identities, and experiences.
If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.

📌 Level 1 Service Desk Analyst (Melbourne)
🏢 Peoplebank
📍 Melbourne