Job Description
Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration: 6-Month Contract ( October **** - April ****)
Pay Rate: $*****/hr + Super
Location: Melbourne CBD
Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration: 6-Month Contract ( October **** - April ****)
About the Opportunity
We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.
If you bring solid general insurance experience and excel in a fast-paced setting, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing
You will manage member interactions across multiple channels:
Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
New Business & Sales (10%):



Handle inbound enquiries from prospective members looking for new coverage.
Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
Hours & Location
Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.
Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
Key Requirements
Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.
Communication: Clear, articulate verbal phone skills and concise written communication.
Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
Availability: Able to start on 26 October **** and work a rotating 8am-8pm roster.
#J-*****-Ljbffr

📌 Customer Service Specialist - Insurance (Melbourne)
🏢 Hr Partners
📍 Melbourne