Job Description
Pay Rate:
$***** per hour + Super
n
The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.
1. Customer Service & Case Management n
Provide fast, effective, and empathetic service aiming for 1st Contact Resolution.
n
Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
n
Handle customer complaints calmly and professionally in accordance with council values.
n
Manage incoming phone inquiries, providing clear and helpful information.
n
Handle digital channels concurrently, including webchats, social media responses, emails,



and e-CRS forms.
3. Counter Duties & Cashiering n
Welcome visitors at reception and effectively manage customer flow during busy periods.
n
Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
n
Receive incoming
deliveries/couriers
and sharps containers according to safety guidelines
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Randstad
📍 Melbourne