Job Description
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This is a dual‐position role that supports both Reception and Food & Beverage operations. You'll be the welcoming face of the retreat, assisting guests from check‐in to check‐out, while also providing high‐quality service in our restaurant and lounge areas.
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Key Responsibilities
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Reception
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• Greet guests warmly and provide exceptional customer service
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• Manage check‐ins, check‐outs, and reservation enquiries
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• Handle phone calls, emails, and guest requests professionally
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• Process payments and maintain accurate records
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• Provide local information and assist with guest itineraries
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Food & Beverage
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• Serve guests in the restaurant, bar, and lounge areas
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• Take orders, deliver meals, and maintain a clean dining environment
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• Assist with bar service (training provided if required)
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• Set up and pack down dining areas
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• Follow food safety and hygiene standards
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What We're Looking For
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• Strong communication and customer service skills
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• A positive attitude and willingness to help wherever needed
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• Ability to multitask in a fast‐paced environment
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• Reliability, professionalism, and a team‐focused mindset
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• Previous hospitality or reception experience is an advantage, but not essential
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• Availability for a mix of weekdays, weekends, and holiday periods
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What We Offer
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• A supportive, close‐knit team workplace
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• A unique workplace surrounded by pristine wilderness
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• Opportunities to learn across multiple hospitality areas
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• Staff discounts and on‐site perks
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• A role where your contribution genuinely matters
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