Job Description
n
Be the engine room behind exceptional client service.
n
At Alexander Spencer, we believe great client experiences don't just happen they're built behind the scenes by talented people who keep everything running seamlessly.
n
We're looking for an organised, proactive and customer-focused Client Services Support professional to join our growing team. This is a role for someone who loves bringing order to complexity, enjoys working with people, and takes genuine satisfaction in keeping projects moving.
n
You'll work alongside our accountants, managers and support teams to coordinate client engagements from onboarding through to completion, ensuring every client receives an exceptional experience.
n
If you thrive on organisation, enjoy variety and take pride in getting the details right, we'd love to meet you.
n
Why Alexander Spencer?
n
Alexander Spencer is one of Melbourne's leading accounting and advisory firms with a proud 70-year history of helping businesses and individuals achieve financial success.
n
Our people are the reason clients stay with us, and we are a workplace where talented professionals can grow their careers while enjoying coming to work.
n
What you'll enjoy
n
n
Modern office in Camberwell
n
Supportive and collaborative team culture
n
Ongoing learning and professional development
n
Employee recognition programs
n
Social events and team celebrations
n
Casual Fridays
n
n
About the Role
n
This is more than a traditional administration position. As our Client Services Support, you'll become the operational hub connecting our clients, accountants and support teams.
n
You'll oversee the administration and coordination that keeps engagements progressing,



ensuring documentation is complete, clients remain informed and our internal processes run efficiently.
n
You'll play a critical role in delivering the exceptional client service Alexander Spencer is known for.
n
Your Day Will Include...
n
n
Coordinating new client onboarding from start to finish
n
Preparing engagement letters and client documentation
n
Managing electronic document workflows and obtaining signed documentation
n
Liaising with clients regarding information requests and outstanding documents
n
Supporting Managers and Accountants throughout client engagements
n
Managing ATO and ASIC administration
n
Preparing invoices and supporting billing processes
n
Creating and maintaining client records across our practice management systems
n
Preparing corporate secretarial documentation
n
Monitoring workflow, timesheets and reporting
n
Supporting the preparation of client correspondence, reports and presentations
n
Ensuring every engagement progresses smoothly and on time
n
n
No two days are ever the same, making this an ideal role for someone who enjoys variety and taking ownership.
n
About You
n
You'll be someone who naturally stays one step ahead.
n
You're highly organised, love a good checklist and rarely let things slip through the cracks. You enjoy supporting others,



communicate professionally and genuinely care about providing outstanding service.
n
You'll ideally have:
n
n
2-5 years' experience in client services, administration or professional services
n
Experience within an accounting or financial services practice (highly regarded)
n
Strong organisational and time management skills
n
Excellent written and verbal communication
n
High attention to detail
n
Confidence managing multiple priorities simultaneously
n
A proactive approach and willingness to take ownership
n
Strong relationship-building skills
n
Proficiency with Microsoft Office
n
n
Experience with any of the following would be advantageous:
n
n
Xero Practice Manager (XPM)
n
FYI Docs
n
FeeSynergy
n
Content Snare
n
FuseSign
n
ATOmate
n
ASIC administration
n
n
Why You'll Love This Role
n
This is a fantastic opportunity for someone looking to build a long-term career in qualified services.
n
You'll become an integral part of a respected accounting firm where your contribution genuinely matters. You'll work with experienced professionals, develop new skills, and play an important role in delivering exceptional outcomes for our clients every day.
n
If you're someone who enjoys creating structure, solving problems and making life easier for both clients and colleagues, we'd love to hear from you.
n
Apply now and become part of a team that's committed to Elevating Every Connection.
n
Please note:
n
As part of our recruitment process, all preferred candidates will be required to undergo a National Police Check. Employment is subject to the satisfactory completion of this background check.
n

📌 Client Services Support (Melbourne)
🏢 Alexander Spencer
📍 Melbourne