Job Description
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Join Our Team as a Care Coordinator!
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Are you passionate about making a real difference in people's lives? Do you thrive in a role that blends client care, coordination, and relationship-building? If so, we'd love to hear from you!
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We're looking for a full-time Care Coordinator to join our dedicated team and help support individuals in living their best lives. This role is all about ensuring high-quality care, maintaining strong client relationships, and keeping everything running smoothly behind the scenes.
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What You'll Be Doing:
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Client Relationship Maintenance
– Build meaningful connections with clients and their representatives, acting as a key point of contact and ensuring they receive the best possible care.
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Client Care Structure
– Review and maintain care plans, risk assessments, and service agreements to keep everything up to date and in line with best practices.
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Client Onboarding
– Manage the full onboarding process, including client assessments, service agreements, care documentation, and initial support worker arrangements.
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Shift Rostering
– Manage a rolling 6-week roster, filling shifts with the right support workers and ensuring smooth service delivery.
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Reporting & Administration
– Keep records accurate, review shift notes, and collaborate with internal teams to enhance care services.
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Business & Community Relationships
– Work alongside allied health professionals, support coordinators, and external partners to strengthen our care network.
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What We're Looking For:
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Strong communication skills
– You're approachable, clear, and adaptable in your communication.
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Customer service mindset




– You genuinely care about providing exceptional service to clients and their families.
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Attention to detail
– You're organized and thorough, ensuring everything is in place for seamless care delivery.
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Team player
– You work well with others and step up when needed.
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Excellent time management
– You can juggle multiple tasks and meet deadlines without breaking a sweat.
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A current and valid Australian Driver's Licence
– Travel to client meetings may be required.
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Bonus Points If You Have:
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• Bachelor's degree in Healthcare Administration, Case Management, Social Work or related field
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• Minimum of two years of experience in healthcare or care coordination
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Must Have:
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• Knowledge of healthcare delivery systems and care coordination techniques
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• Excellent organizational, communication, and interpersonal skills
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• Ability to work independently or as part of a team in a fast-paced environment
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• Strong analytical and problem-solving skills
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• Commitment to client-centered care and empathy for client needs
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• Proficient in Microsoft Office Suite with strong tech skills and the ability to adapt to recent software easily
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• With current NDIS Worker Screening & Working With Children Checks
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Why Join Us?
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At The Disability Company, we believe in empowering both our clients and our team members. You'll be part of a supportive, purpose-driven workplace where your work truly matters. We offer ongoing training, opportunities for growth, and a chance to make a lasting impact.
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Our Location:
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Hallam, Victoria
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If this sounds like the perfect role for you, we'd love to chat! Apply now and help us create a world where everyone gets the support they deserve.
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📌 Care Coordinator (Melbourne)
🏢 The Disability
📍 Melbourne