Job Description
We are seeking a professional, organised, and people-focused
Receptionist/Treatment
Coordinator to join our growing dental practice in a dynamic support role centred on patient experience, front-of-house coordination, administration, and day-to-day practice operations.
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This is more than a traditional reception position. We are looking for someone who genuinely enjoys working with people, communicates with confidence and empathy, thrives in a fast-paced environment, and takes pride in delivering exceptional service to both patients and colleagues.
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This opportunity is ideal for someone who values variety in their workday, demonstrates strong organisational skills, and is eager to become an integral part of a positive, supportive, and high-performing team.
About the Role n
As the first point of contact for our patients, you will play an important role in ensuring the smooth and efficient operation of the practice while creating a welcoming, professional, and supportive experience for every patient interaction.
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The role combines front-of-house coordination, patient communication, administration support, and assistance with the daily operational flow of the practice.
Key Responsibilities n
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Patient Experience & Communication.
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Welcome and assist patients in person and over the phone.
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Manage patient enquiries via phone, SMS, email, and social media.
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Ensure patients feel informed, comfortable, and well cared for throughout their experience.
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Handle sensitive conversations with professionalism, discretion, and empathy.
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Coordinate appointments and scheduling.
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Support the smooth day-to-day flow of the practice.
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Maintain accurate records, systems, and internal organisation.
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Assist with administrative and operational tasks alongside the administration support team.




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Provide support to management and the wider team as required.
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Contribute to workflow organisation and process efficiency.
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Assist with internal communication and team coordination.
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Foster a positive, collaborative, and supportive workplace culture.
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About You n
We are seeking an individual with excellent interpersonal skills, strong organisational ability, and a proactive, solutions-focused mindset.
Candidates may come from backgrounds including: n
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Dental or medical reception
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Client service or hospitality
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Administration or coordination
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Allied health or wellness environments
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Customer experience roles
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Most importantly, you are someone who: n
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Demonstrates emotional intelligence and professionalism
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Communicates confidently and effectively
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Has strong attention to detail and organisational skills
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Can multitask efficiently in a busy environment
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Remains calm and composed under pressure
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Takes initiative and ownership of responsibilities
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Learns quickly and adapts well to change
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Brings positive energy and contributes to team culture
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Enjoys supporting both patients and colleagues
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Previous dental experience is highly regarded but not essential for the right candidate.
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What We Offer n
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A supportive and welcoming team environment
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A varied and engaging role where no two days are the same
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Opportunities for professional growth and ongoing development
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A modern, progressive practice workplace
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The opportunity to make a genuine impact on the patient experience
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Employment Details n
Available to work on Monday to Friday. *The other days of work will be varied.
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8:30am-5:30pm
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Job types: Casual
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An immediate start is likely for the right candidate.
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📌 Dental Receptionist/Treatment Coordinator (Hoppers Crossing) (Melbourne)
🏢 Experteeth Dental Group
📍 Melbourne