Job Description
Join a fast-paced, customer-focused Service team where no two days are the same. We're looking for a proactive and personable
Service Advisor
to join our
Somerton
site and play a key role in delivering a first-class customer experience within the transport industry.
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As the face of our Service department, you'll be the vital link between customers, technicians and internal teams. You'll manage the service journey from booking to completion — keeping customers informed, work flowing efficiently and standards high. If you thrive in a busy environment, enjoy building relationships and take pride in delivering exceptional service, this role is for you.
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This is a permanent, full time opportunity offering stability, strong earning potential and long-term career growth within a supportive, safety-driven organisation.
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About the Role
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In this role, you will:
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Be the first point of contact for customers, handling enquiries via phone, email and in person
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Schedule service and repair work, prepare accurate quotes and coordinate vehicle check-ins
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Liaise closely with technicians and internal departments to provide timely updates and keep work on track
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Identify and resolve workflow bottlenecks to ensure efficient service delivery
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Complete warranty administration accurately and in line with manufacturer requirements
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Build strong,



long-term customer relationships by consistently meeting — and exceeding — service expectations
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What We Offer
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Competitive hourly rate of $***** – $***** + super + overtime
, based on skills and experience
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Monthly staff support bonus
recognising your contribution
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Permanent, full-time employment with shifts between
7:30am – 5:00pm
, Monday to Friday + rotating Saturdays (half day shift)
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Comprehensive onboarding with
hands-on training
, including in-house and manufacturer-led programs
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Opportunity to work with
globally recognised brands
in the transport industry
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Genuine
career development and progression opportunities
within a growing business
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A strong
safety-first culture
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Generous employee benefits including
health insurance discounts
,
financial services
,
novated leasing
and
EAP
support
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About You
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You'll bring:
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A customer-first mindset and genuine passion for service excellence
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Strong communication skills and the ability to coordinate effectively with technicians and internal teams
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Confidence using multiple systems and technology in a fast-paced environment
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Excellent organisational and time-management skills, with the ability to prioritise competing demands
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Ready to take the next step in your service career?
#J-*****-Ljbffr

📌 Customer Service Advisor (Melbourne)
🏢 Recognized
📍 Melbourne