Job Description
Travel Consultant
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Job Summary:
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We are seeking an experienced Travel Consultant with a minimum of 2 years in the travel industry. The ideal candidate will be responsible for booking and customer service, ensuring clients have a seamless and enjoyable experience. The role involves handling customer inquiries, managing office tasks, and coordinating with suppliers and partners.
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Key Responsibilities:
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Customer Service:
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Reach out to customers to follow up on inquiries and provide support throughout their journey.
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Communicate with clients before, during, and after their trip to ensure satisfaction and address any concerns.
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Build relationships with clients to encourage repeat business and referrals.
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Booking and Documentation:
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Consult, collect, and prepare necessary documents for visa and passport applications.
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Make tour confirmations upon receiving bookings.
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Ensure all information and documentation are accurate within the system.
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Office Management:
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Handle all office management tasks on CRM.
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Manage emails, Livechat, phone calls, and other correspondence.
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Maintain the cleanliness and orderliness of the office.
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Supplier Coordination:
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Deal and contract with suppliers such as restaurants, hotels, and transportation companies.
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Coordinate with the Vietnam office or our DMCs to respond to customer inquiries and complaints.
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Industry Knowledge:
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Stay current on industry news and trends to provide the best advice and recommendations to clients.
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Job Requirements:
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Minimum 2 years of experience in the travel industry.
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Professional attitude and appearance.
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Detail-oriented, responsible, and service-minded.
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Excellent work ethics and time management skills.
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Positive communication skills in English.
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Proficient in office computer skills.
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Excellent communicator, listener, and problem solver.
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Flexible hours, ***** hours per week depending on candidate's preference.
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Ability to check email and be available to work outside office hours if required.
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How to Apply:
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If you meet the above requirements and are passionate about providing exceptional travel experiences, we invite you to apply for this role. Please send your resume and a cover letter detailing your experience and why you are the right fit for this position to
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Join our team to advance your career in the travel industry while helping clients create unforgettable travel experiences. We look forward to hearing from you!

📌 Travel Agent (Perth)
🏢 Lhr
📍 Perth