Job Description
We are supporting a global critical infrastructure and power technology business in the search for an experienced Field Service Supervisor to lead a team of Technicians responsible for the maintenance and service of critical power systems within the Data Centre space.
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This is a hands-on leadership role combining technical support, field service coordination, customer management and team supervision. You will manage day-to-day service delivery across your region, ensuring engineers and subcontractors are effectively scheduled, customers receive a high level of service, and all work is completed safely and efficiently.
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Key Responsibilities
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Lead, coordinate and schedule a team of power Technicians and subcontractors across the region.
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Support engineers with complex technical issues and provide escalation assistance when required.
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Manage day-to-day service delivery, maintenance activities, installations and equipment start-ups.
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Provide customers with technical advice and quotations for minor works,



time and materials, installations and service requirements.
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Coordinate with technical support, sales, service administration, warehouse and inventory teams.
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Drive compliance with WHS, environmental and quality requirements, including timely incident and injury reporting.
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About You
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Electrical or Electronics Trade Qualification.
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Proven experience within the power or critical infrastructure industry, ideally across UPS, electrical power systems, data centres or similar environments.
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Previous experience leading or supervising a field service team.
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Solid technical capability with the confidence to support engineers with complex field issues.
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Excellent customer relationship and stakeholder management skills.
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Commercially aware, with experience supporting quotations and additional service opportunities.
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📌 Field Service Supervisor - Critical Power (Melbourne)
🏢 Atlas NextWave
📍 Melbourne