Job Description
Position Description: Member Experience Receptionist
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Location: Jindalee Fitness, Brisbane
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Reports To: Member Experience Team Leader
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Employment Type: Permanent-Part Time (5 days may include some weekends)
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Position Overview
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The Membership Experience Receptionist is the first point of contact for members and visitors at Jindalee Fitness. This role is essential in providing exceptional customer service, ensuring a positive and welcoming workplace for all members. The Membership Experience Receptionist will assist with administrative tasks, manage member inquiries, and support the overall member experience.
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Key Responsibilities
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1. Customer Service
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- Greet members and visitors warmly, providing a friendly and professional first impression.
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- Respond to member inquiries via phone, email, app, social media and in-person, addressing questions about memberships, classes, and services.
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2. Membership Management
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- Assist with membership sign-ups, renewals, and cancellations.
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- Maintain accurate member records and membership data.
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- Handle membership payments and ensure financial transactions are processed accurately.
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3. Scheduling and Coordination
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- Assist with administrative tasks relating to class schedules, bookings, and appointments for personal training and group fitness sessions.
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- Assist the Sales & Marketing Coordinator and Membership Consultants to promote upcoming events and programs.
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4. Administrative Support
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- Perform general administrative tasks, including filing, data entry, and inventory management of supplies.
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- Assist in maintaining a clean and organised reception area.
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- Undertake basic cleaning as required.
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- Ad hoc tasks as required.
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6. Feedback and Reporting
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- Collect member feedback and report insights into the member feedback system and to the Member Experience Team Leader.
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- Assist in implementing improvements based on member suggestions and needs.
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Qualifications and Skills
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Education:
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- High school diploma or equivalent; additional education in customer service or hospitality.
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Experience:
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- 2 - 5 years previous experience in a customer service or receptionist role, preferably in the fitness or wellness industry.
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Skills:
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- Strong communication and interpersonal skills, with a focus on customer service.
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- Experience in using fitness industry CRM software, Microsoft Office Suite and Canva.
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- Ability to multitask and work in a fast-paced environment.
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Key Competencies
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Customer Focus:
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- Obsession with delivering an exceptional member experience.
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Attention to Detail:
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- Deep commitment to follow through and completion of tasks ensures accuracy in all tasks, including member records and financial transactions.
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Team Player:
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- Works collaboratively with other staff members to support gym operations and member engagement.
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Adaptability:
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- Responds effectively to changing circumstances and member needs.
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Application Process
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Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for the fitness industry. Applications can be sent to .
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Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Receptionist (Brisbane)
🏢 Jindalee Fitness 24-7
📍 Brisbane