Job Description
Customer Reservation & Support Agent Internship - Youth Adventure Travel
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Location:
Australia (Byron Bay NSW)
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Type:
Internship (4-6 months) - Flexible schedule
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Start Dates:
Flexible throughout the year.
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Reports to:
Call Centre Manager & Support Manager
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Compensation:
Travel perks, industry experience, and access to free/discounted tours
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Kickstart Your Travel Career with Happy Travels!
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Are you passionate about travel and keen to break into the tourism industry?
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Want to get hands-on experience with one of Australia's leading youth adventure travel agencies?
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Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more - all while working on exciting projects that shape the future of youth travel.
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About the Internship
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In this dynamic, fast-paced internship, you'll work closely with our Call Centre Manager & Support Manager. At Happy Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You'll be part of a small, high-energy team that loves adventure, creativity, and getting things done.
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️ What You'll Be Doing
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Chat with new leads over messaging apps or on the phone to help them plan and book trips
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Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
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Send out first messages to new leads quickly to keep conversations moving
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Keep an eye on team inboxes and calls, making sure customers get a timely response
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Follow up with leads and keep records up to date so the sales process runs smoothly
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Step in to help finalise bookings when a team member is away, keeping the customer journey seamless




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Provide friendly aftercare and support to customers, answering questions and making sure they're happy after booking
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Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
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Book in staff familiarisation trips with third-party operators
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Answering incoming calls from our **** customer support number
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Assisting existing customers with any travel issues
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Assisting existing customers with any changes to their itineraries and travel plans
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Investigating and processing customer refund requests
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Managing online reviews and responding to them
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Investigating and rectifying any agent errors
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Quality auditing
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Who We're Looking For
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A travel lover with a passion for youth adventure, backpacking, or cultural exploration
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Strong attention to detail and solid organisational skills
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Comfortable with spreadsheets, websites, or admin systems (we'll show you the ropes)
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Great communicator - both written and verbal
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Self-motivated, enthusiastic, and keen to learn
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A marketing, tourism, business, or communications student (or recent grad)
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What You'll Get
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Hands-on experience in the travel industry with real responsibility from Day 1
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A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
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Access to famils, free trips, and heavily discounted tours through our travel partners
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A glowing reference and professional experience that looks amazing on your resume
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How to Apply
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Send your CV and a short intro email or video to with the subject:
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Customer Reservation & Support Agent Internship - Your Name
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Applications will be reviewed on a rolling basis - don't wait!
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This isn't just an internship - it's your first step into the travel industry.
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Help us shape the next generation of unforgettable adventures.
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Let's get started. ️

📌 Customer Reservation & Support Agent Internship (New South Wales)
🏢 Happy Travels
📍 New South Wales