Job Description
Must Have Skills
n Dynamics CRM
n copilot
n Business Process Flows
n
Nice to have
n skills
n
Experience
n with Dynamics 365 Sales, Customer Service, or Field Service modules.
n
Experience
n with Copilot Studio and AI Builder.
n
Experience
n in enterprise-scale CRM implementations.
n
Detailed Job Description
n
Key Responsibilities
n
n
Design, develop, and customize Microsoft Dynamics 365
n CRM solutions.
n
Develop and maintain plugins, custom workflows,
n custom actions, and business process flows.
n
Create and customize forms, entities, views,
n dashboards, and security roles.
n
Develop client-side scripting using JavaScript and
n TypeScript.
n
Build integrations with external systems using REST
n APIs, Web APIs, Azure Services, and .NET technologies.
n
Develop Power Automate flows and Power Apps
n solutions.
n
Work with Azure Functions, Logic Apps, Service Bus,
n and API Management for integrations.
n
Participate in requirements gathering, solution
n design, development, testing, and deployment.
n
Troubleshoot and resolve application issues and
n performance bottlenecks.
n
Collaborate with business analysts, solution
n architects, and stakeholders.
n
Follow best practices for CRM development, security,
n and deployment.
n
n
Required
n Technical Skills
n
Microsoft
n Dynamics 365
n
n
Dynamics 365 CRM / Customer Engagement (CE)
n
Customizations and Configurations
n
Plugins, Custom Workflow Activities
n
Business Rules and Business Process Flows
n
Ribbon Workbench / Command Bar Customization
n
CRM Security Model
n
n
Development




n Skills
n
n
C#, .NET Framework/.NET Core
n
JavaScript, TypeScript
n
HTML5, CSS3
n
Dynamics 365 SDK
n
Web API and OData
n
n
Power
n Platform
n
n
Power Apps
n
Power Automate
n
Dataverse
n
Power Platform Administration
n
n
Integration
n Technologies
n
n
REST/SOAP APIs
n
Azure Functions
n
Logic Apps
n
Service Bus
n
Azure API Management
n
SSIS (optional)
n
n
Database
n
n
SQL Server
n
FetchXML
n
Query Expressions
n
n
DevOps
n
n
Azure DevOps
n
Git Source Control
n
CI/CD Pipelines
n
Solution Deployment Management
n
n
Preferred
n Qualifications
n
n
Bachelor's Degree in Computer Science, Engineering,
n or related field.
n
Microsoft Dynamics 365 certifications are preferred.
n
Experience with Agile/Scrum methodologies.
n
Knowledge of Azure cloud services.
n
n
Preferred
n Certifications
n
n
Microsoft Certified: Dynamics 365 Customer Service
n Functional Consultant
n
Microsoft Certified: Power Platform Developer
n Associate (PL-400)
n
Microsoft Certified: Power Platform Solution
n Architect Expert
n
n
Key
n Competencies
n
n
Robust problem-solving skills
n
Excellent communication skills
n
Stakeholder management
n
Team collaboration
n
Analytical and troubleshooting abilities
n
n
Nice
n to Have
n
n
Experience with Dynamics 365 Sales, Customer Service,
n or Field Service modules.
n
Experience with Copilot Studio and AI Builder.
n
Experience in enterprise-scale CRM implementations.
n
n
Minimum years of experience
n 8-10+ years
n

📌 Technical Lead - Dynamic 365 Crm (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne