Job Description
Join the Resly Squad as a Support Specialist! Your Adventure Awaits!
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Hey there, tech-savvy troubleshooter! Are you ready to dive into a world of customer success, technology, and vibrant teamwork? Look no further, because Resly is calling your name!
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About Us:
We're not just a company - we're a dynamic team dedicated to delivering exceptional solutions. Nestled in the heart of Southport, our office is a hub of creativity and camaraderie. And guess what? We're all about that perfect balance - you'll have the chance to flex your customer support muscles both in the office and from the cozy corners of your home.
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The Role:
Picture this: you, a shining beacon of customer happiness, helping users navigate the world of hotel tech with grace and a touch of pizzazz. As a Support Specialist, you'll be our customers' superhero, guiding them through their tech journey and leaving a trail of smiles in your wake.
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What You'll Do:
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Be the go-to problem solver for our users, providing top-notch support and leaving them with that "I just got a unicorn as a gift" feeling.
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Dive into the mysteries of our software, unravelling any snags or glitches with the finesse of a puzzle-solving maestro.
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Collaborate closely with our tech wizards to escalate complex issues and ensure seamless resolutions.
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Craft user guides and FAQs that are as clear as crystal and as engaging as a Hollywood blockbuster.
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What We're Seeking:
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A tech-loving whiz kid with an infectious enthusiasm for helping others succeed.
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Industry experience in hospitality is a real plus, as it helps you understand our customers' world and provide even more impactful support.
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A master communicator who can turn tech jargon into customer-friendly conversations.
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A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm!
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A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
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An organised and patient problem-solver, never daunted by a challenge and always ready to learn.
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Perks & Perks:
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A dynamic hybrid work week, working three days a week in our exciting office environment. giving you the chance to thrive both in the office and from the comfort of your abode.
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Access to our legendary snack cupboard, because every superhero needs their fuel!
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Regular team outings that promise laughter, camaraderie, and epic memories in the making.
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A company that values your passion, and commitment, and offers opportunities to grow and develop.
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Endless cups of coffee (or tea) to keep your energy levels high and your support game strong.
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An opportunity to be at the forefront of hotel tech innovation and make a real impact.
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Ready to start your journey as a Support Specialist with Resly? The adventure begins now! Send us your resume and a cover letter that reflects your passion for customer success and technology.
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Apply today and let's dive into the world of tech-powered hospitality, one happy customer at a time! ️

📌 Support Specialist (Gold Coast)
🏢 Resly
📍 Gold Coast