Job Description
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URGENT HIRE: Customer Service Officer | Revesby | 3 Days a Week
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About Birch & Waite
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At Birch & Waite, we don't just make chef-quality sauces, dressings, mayonnaise and desserts. We create products that help Australians make everyday meals extraordinary. We're a close-knit, hands-on team that cares about quality, both in our products and in the service we give our customers.
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The opportunity
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We're looking for a Customer Service Officer to join our team on site,
starting ASAP and running until January
. Reporting to the Customer Service & Supply Manager, you'll play a key role in keeping our customers happy and our orders moving. If you're organised, detail-focused and enjoy working with customers, we'd love to hear from you.
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The role at a glance
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3 days a week: Tuesday, Wednesday and Thursday
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7:00am to 3:00pm
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On site in Revesby (this role isn't remote or hybrid)
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Casual, through to January
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Reports to the Customer Service & Supply Manager
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What you'll be doing
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Being the go-to contact for customers, making sure every enquiry is handled quickly and accurately Processing purchase orders and doing accurate data entry across our systems
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Working with suppliers and teams across the business to keep orders on track
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Supporting reporting and keeping our data clean and reliable
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What you'll bring
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A strong customer service background and a customer-first attitude
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Excellent attention to detail, because accuracy matters here
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Confidence with systems, processes and Excel
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Clear, professional written and spoken English, with customers and internal teams alike
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A "systems mindset": you like to understand how things work and how to make them work better
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University students welcome!
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If you're studying, you'll need:
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Some customer service experience and an understanding of what positive customer service looks like
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To be a quick learner who thrives in a fast-paced environment
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To commit to the same 3 days every week (Tue, Wed, Thu) until January
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This is a great opportunity for someone with customer service experience to broaden their scope. You'll work closely with the wider team, including Operations and externally with our suppliers.
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Ready to start?
Apply now or send your CV to We're reviewing applications as they come in and want to fill this role quickly, so don't wait!
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