Job Description
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Seven months in, and voco Gosford has already become the place to be. Now we're after a Front Office Duty Manager for our 130 room Hotel to help us build on that momentum and keep raising the bar.
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Since opening our doors, we've settled into being the Central Coast's go-to for both guests and locals: 130 rooms, a ****m2 modern Aussie pub, a rooftop bar with Brisbane Waters views, a signature restaurant, a swim-up pool bar, and two levels of rooftop event space. Now it's about sharpening what we do and growing the team behind it.
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As Front Office Duty Manager, you'll work alongside our Executive Assistant Manager and Assistant Front Office Manager running the Front Office — reservations, guest experience, phones, all of it — making sure every guest walks away with a great story. And because you're joining part of IHG Hotels & Resorts, one of the world's biggest hotel groups with 6,500+ hotels across 100+ countries, this isn't just a job at one property. It's a foot in the door to a genuinely global career.
What you'll actually be doing n
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Act as the Manager on Duty, confidently handling guest feedback, incidents, emergencies, and operational challenges while maintaining a calm and professional approach
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Leading check-in and check-out with the Front Office crew
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Building a team culture people want to be part of
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Keeping service standards high — professional, warm, personal
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Making sure guests have everything they need for a memorable stay
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Doing the rounds — inspecting front office and public areas, fixing issues on the spot
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Collaborate closely with Housekeeping, Food & Beverage, Maintenance, Sales, and other departments to ensure seamless daily operations and an exceptional guest experience.
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Keeping the team trained up on compliance, safety, systems and service standards
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Drive hotel revenue by identifying opportunities to maximise occupancy, convert walk-in business, and achieve room upsell targets
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What you'll bring n
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A degree or equivalent in Hotel or Business Administration
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Able to work a 24 hour rotating roster, including weekends and public holidays
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2-3 years in guest service/hotel roles, including at least 1 year in a management role (or an equivalent mix of study and experience)
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Have non-restricted working rights in Australia
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Valid RSA and First Aid certificate
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Fluent in the local language, with other languages a bonus
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What's in it for you n
Real career runway — IHG's global footprint means genuine pathways to move up, move around, or move brands, backed by structured training and development programs. On top of that, you'll get a market-competitive salary, IHG's team member discounts across 21 brands worldwide, and a workplace that's proudly inclusive, welcoming every background, identity and story.
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Sound like you? Apply now and grow your career with voco Gosford and IHG.
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📌 Front Office Duty Manager | Voco Gosford (Central Coast)
🏢 Ah Hospitality Services Pty
📍 Central Coast