Full-time temporary vacancy until 12 February **** with possibility of extension
Enjoy variety across a role with a broad range of responsibilities
Build valuable skills while contributing to a service that matters.
The
Office of the Chief Executive
is seeking a
Customer Service Officer
to play a key role in ensuring enquiries and feedback are handled with professionalism, care and efficiency.
Based in the
Adelaide CBD
, you will be the first point of contact in the
Complaints and Feedback Management Unit
, engaging with both internal and external stakeholders.
Your ability to respond accurately and promptly to a diverse range of enquiries will help ensure complaints, compliments and feedback are managed in a responsive and effective way.
This role willsuit someone whois committed todelivering an exceptionalcustomer experience andunderstands the importanceof listening carefullyand communicating withclarity.
For theright person, it'san opportunity tomake a meaningfulcontribution while gainingvaluable experience ina state governmentenvironment.
In this role, you will:
Manage a high volume of correspondence and enquiries, working independently and meeting established timeframes
Provide clear advice, information and referrals to help people navigate their enquiries
Prioritise feedback using sound judgement to determine the right pathway and need for escalation
Contribute to continuous improvement across customer service and records management
Assist with Officeof the ChiefExecutive reception duties, managing a rangeof enquiries andsupporting day-to-day operations.
About you:
You haveexperience delivering high-quality customer service and administrative support
You bringa strong eye for detail and accuracy, with the ability to follow established processes and address errors if they arise
You demonstratesound interpersonal skills and build positive working relationships with a range of stakeholders
You communicate confidently, both verbally andin writing,



witha focus onaccuracy and timeliness
You areskilled in using a range of computer applications and systems.
If you bring a calm and considered approach to your work and care about creating a great customer experience, we encourage you to apply.
What's in it for you – Perks That Matter:
At DCP, these are just some of the benefits you'll enjoy:
A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
Flexible working options with tailored arrangements to help you balance work and life
Paid Parental and Partner Leave – additional paid time to support you and your growing family
Recognition and Growth – we celebrate your achievements and open doors to development across DCP
Salary Packaging – reduce your taxable income with a range of pre-tax benefits
Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
Wellbeing Support - confidential Employee Assistance Program services for you and your family.
The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia.
The department provides support to vulnerable children and young people to be safe, strong and connected.
Contact Us
Enquiries to Claire Di Carlo - Manager ************** ******
Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities.
This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds.
We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.
The South Australian public sector promotes diversity and adaptable ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.
#J-*****-Ljbffr

📌 Customer Service Officer (Adelaide)
🏢 Child Protection
📍 Adelaide